# CODFamilia

> Sell cash on delivery in Morocco with no stock and no commission: catalogue, phone confirmation, delivery and payments.

Key facts:

- CODFamilia is a cash-on-delivery (COD) order management platform for e-commerce sellers in Morocco.
- Country served: Morocco. Currency: the Moroccan dirham (MAD).
- Platform languages: English, French and Arabic.
- Delivery covers 65 Moroccan cities.
- The public catalogue lists 1 products.
- No percentage commission on sales: revenue comes from the product margin and from fixed confirmation and delivery fees charged per order.
- The seller holds no stock: products are stored and shipped by the platform.

Languages: English (https://codfamilia.com/en/), French (https://codfamilia.com/), Arabic (https://codfamilia.com/ar/)

## COD in Morocco

- [Cash on delivery in Morocco: how COD actually works](https://codfamilia.com/en/cod-morocco): Cash on delivery dominates Moroccan e-commerce: the customer pays the courier in cash on arrival. How it works, what it really costs, and how sellers manage it.
- [Paying on delivery: how the money actually moves](https://codfamilia.com/en/cash-on-delivery): Who collects the cash, who holds it and for how long: the mechanics of paying on delivery in Morocco, for buyers and sellers alike.
- [Selling without stock in Morocco: what it really means](https://codfamilia.com/en/sell-without-stock): Selling without buying or storing goods: how a catalogue product works, what it still costs you, and how it compares with holding your own stock.

## Order management

- [COD order management: from order placed to cash collected](https://codfamilia.com/en/order-management): Managing cash-on-delivery orders means following every parcel from arrival to collection. Order states, the order record, profit calculation and reports.
- [COD lead management: handling an order before confirmation](https://codfamilia.com/en/lead-management): A lead is an order that is still only an intention. Where leads come from, what makes a bad one, duplicates, damaged leads and how they are routed to agents.
- [COD customer follow-up: keeping the buyer informed](https://codfamilia.com/en/customer-follow-up): A customer who knows when the parcel is coming refuses it far less often. The moments to cover, the public tracking page, useful messages and unreachable customers.

## Order confirmation

- [Order confirmation for COD: why it exists and how it works](https://codfamilia.com/en/order-confirmation): Confirmation is the call before a cash-on-delivery parcel ships. Why it costs less than the returns it prevents, what the agent checks, and who calls.
- [Phone confirmation: what to say on the call, and when](https://codfamilia.com/en/phone-confirmation): The script for a COD confirmation call in Morocco: the order of the sentences, stating the total, pinning down an address with no street name, timing and notes.

## Delivery and logistics

- [Delivery in Morocco: from pickup to cash collection](https://codfamilia.com/en/delivery-morocco): How a cash-on-delivery parcel moves across Morocco, why fees differ by city, what a failed delivery attempt triggers, and when the money reaches the seller.
- [COD returns: why a parcel comes back, and what it costs](https://codfamilia.com/en/returns): A parcel that comes back costs the delivery, the return and the advertising on the lead. The real causes of a return, the fees charged, and what reduces them.
- [Delivery cities in Morocco and their delivery fees](https://codfamilia.com/en/delivery-cities): CODFamilia delivers to 65 Moroccan cities, each with its own fee. Why fees differ, how to build them into your price, and why a city's spelling matters.

## Integrations

- [Integrations: getting orders in without retyping them](https://codfamilia.com/en/integrations): Four ways to get an order into a COD platform: a connected store, a spreadsheet, a webhook or the API. Which one fits, and what to check once it is connected.
- [Connecting a YouCan store to your order management](https://codfamilia.com/en/integrations/youcan): How to link a YouCan store to a COD platform: authorisation, orders arriving in real time, the role of the SKU, and what to check on the very first order.
- [Importing COD orders from a Google Sheets spreadsheet](https://codfamilia.com/en/integrations/google-sheets): Using a spreadsheet as your order source: sharing, columns to map, how rows become leads, what happens to incomplete rows, and the limits of a sheet as volume grows.
- [Webhooks: pushing orders in and getting statuses back](https://codfamilia.com/en/integrations/webhooks): A webhook tells a system the moment something happens. How to push orders into a COD platform, receive delivery status events, and verify a signature properly.
- [The REST API: driving COD orders from your own code](https://codfamilia.com/en/integrations/api): The seller API lets you create and track cash-on-delivery orders from your own code: API keys, reading the catalogue and cities, rate limits and error codes.

## The platform

- [Features: everything the COD platform actually does](https://codfamilia.com/en/features): Catalogue, leads, phone confirmation, dispatch, wallet and withdrawals: what the COD platform really does, function by function, and what it does not do.
- [How it works: from sign-up to your first payment](https://codfamilia.com/en/how-it-works): The full path of a COD seller: open an account, pick a product, bring in orders, have them confirmed and delivered, then get paid. Who does what at each step.
- [Pricing: what the COD platform actually costs](https://codfamilia.com/en/pricing): No subscription and no percentage commission: the fees are confirmation at 10,00 MAD per order, delivery depending on the city, and a return fee if the parcel comes back.
- [Becoming a COD seller in Morocco: requirements and sign-up](https://codfamilia.com/en/become-a-seller): How to join the platform as a seller: the application, what gets reviewed, what you need before you start, and who this business does not suit.

## Help and references

- [Frequently asked questions about selling COD in Morocco](https://codfamilia.com/en/faq): The questions Moroccan COD sellers actually ask: getting started, products, confirmation, delivery, returns, profit and withdrawals — answered directly.
- [Moroccan COD glossary: the words of the trade](https://codfamilia.com/en/glossary): The vocabulary of cash-on-delivery selling in Morocco, defined term by term, with the French, Arabic and Darija spellings actually in use.
- [About: what CODFamilia is and how it earns its money](https://codfamilia.com/en/about): What this Moroccan COD management platform does, who for, in which languages, and how it earns its money — product margin and fixed per-order fees, no commission.
- [Contact: which route suits your question](https://codfamilia.com/en/contact): A ticket from your account, your account manager, email or WhatsApp: the route that suits each kind of request, and what to include to get a useful first reply.

## Legal and company information

- [Conditions générales d'utilisation](https://codfamilia.com/page/conditions-generales)
- [Politique de confidentialité](https://codfamilia.com/page/confidentialite)

## Optional

- [Full text of all public pages](https://codfamilia.com/llms-full.txt)
- [Sitemap index](https://codfamilia.com/sitemap.xml)
- [Academy: free courses on selling cash on delivery](https://codfamilia.com/academy)

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Generated from the published pages of this site · 2026-10-02